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销售人员常用电话英语用语
在平时的学习中，说起知识点，应该没有人不熟悉吧？知识点就是学习的重点。掌握知识点有助于大家更好的学习。下面是小编收集整理的销售人员常用电话英语用语知识点，仅供参考，欢迎大家阅读。
销售人员电话英语用语
Using the Telephone
Making telephone calls is an important part a secretarys work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.
MR SHELLI: Id like to speak to Mr Kola of the National Bank, would you get him on the phone,please?
MARIA: Certainly, Ill do it at once, Mr Shelli. (TO HERSELF) Now whats Mr Kolas number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)
ROSE: Switchboard, can I help you?
MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?
Good morning, Rose. Maria here.Could I have an outside line,please?
ROSE: Oh, hello, Maria. Hold the line a moment.
(DIALLING)There you are, youve an outside line now, you can hear the dialling tone.
MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.
(RINGING)
Thank you. (TO HERSELF) Five, three, zero, six, six.
(RINGING)
2ND OPERATOR: National Bank.Good morning,can I help you?
MARIA: Good morning, would you put me through to Mr Kola please?
Good morning, would you put me through to Mr Kola please?
2ND OPERATOR: MR Kola? Certainly. Whos calling him?
MARIA:Mr Shelli of Modern Office Limited would like to speak to him.
2ND OPERATOR: Thank you. Hold the line, please.
(PHONE)
MR KOLA: Kola speaking.
2ND OPERATOR: Good morning, Mr Ko
销售人员电话英语用语
一、售货前的文明礼貌用语
1、Hello,Welcome to our Shopping Center.
您好，欢迎您的光临。
2、What Can I do for you?/Can i help you?
我能帮您什么吗？
3、Is there anything I can do for you?
有什么事我能帮您吗？
4、What would you want?
您想看点什么？
二、售货中文明礼貌用语
1、How about this one? Anything else?
您觉得这个怎么样？您还需要别的吗？
2、 Which one do you like? 你喜欢哪一个？
3、 Are you interested in any speclal brand?你是否对特别的品牌感兴趣？
4、 May I know what you like?请告诉我你看中了什么商品？
5、 Would you like this one,which I recommend to you?你喜欢我推荐的这件商品吗？
6、 It’a world-famous brand.这是国际名牌。
7、 I think it looks good on you.我觉得你穿这件很人合适。
8、 It is the most popular color this year.这是今年最流行的颜色。
9、 This brand is suitable for young people.这个品牌适合年轻人。
10、 It seems you are interested in …..?你好象对这件商品感兴趣？
11、 Do you have something like this?你们有没有象这样的东西？
12、 Here you are. 给你。
13、 How about this one?你觉得这个怎么样？
14、 Wait a moment,please. 请稍等。
15、 I’ll be back soon.我马上回来。
16、 I’m sorry to keep you waiting so long.对不起，让您久等了。
三、售货后的文明礼貌用语
1、Well I’m just doing my work。
别客气，这是一个营业员应该做的事。
2、Here is the receipt,please keep it.
这是小票，请收好。
3、You’re Welcome. Please come again.
别客气，希望您再次光临。
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