酒店文职人员HOTEL CLERK

酒店文职人员HOTEL CLERK

　　酒店文职人员，通常被称为酒店职员或前台职员（Hotel Clerk），在酒店运营中扮演着重要角色。以下是小编收集整理的酒店文职人员HOTEL CLERK，欢迎阅读，希望大家能够喜欢。

　　酒店文职人员

　　Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

　　OBJECTIVE:

　　To contribute developed customer relations and administrative skills to a challenging in a hotel.

　　SUMMARY OF QUALIFICATIONS:

　　Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.

　　Detail-and goal-oriented.

　　Function well in high-stress atmosphere.

　　Knowledgeable on both EECO and APTEC computers systems.

　　CAREER HISTORY

　　1992-Present THE OLIVER HOTEL,Whitewater,KS

　　Hotel Clerk

　　Resolved guests needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms

　　1988-1991 WALDEN HOTEL,Walton,KS

　　Hotel Clerk

　　Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.

　　1986-1987 WALDEN HOTEL,Walton,KS

　　Sales Associate

　　Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.

　　1983-1985 BETHEL COLLEGE,North Newton,KS

　　Secretary

　　Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.

　　EDUCATION

　　BETHANY COLLEGE,Lindsborg,KS

　　Bachelor of Science;Sociology,1983

　　PREFERENCES

　　Furnished upon request

　　Candidates customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.

　　Education is de-emphasized because candidates work history is strong.

　　酒店文职人员

　　1.客户接待：迎接客人，办理入住和退房手续，确保客人的住宿体验从一开始就愉快。

　　2.信息管理：更新并维护客人信息，包括预订详情、支付方式等，保证数据的准确性。

　　3.沟通协调：与酒店内部各部门（如客房服务、餐饮、维修）保持良好沟通，确保客人需求得到及时响应。

　　4.问题解决：处理客人投诉和特殊请求，提供解决方案，维护良好的客户关系。

　　5.财务管理：处理客人账单，包括收取押金、结账和开具发票等工作。

　　6.预订管理：处理电话和在线预订，确认预订细节，确保房间分配合理。

　　7.客户服务：提供关于酒店设施、周边景点、交通信息等咨询，提升客人满意度。

　　8.安全与合规：遵守酒店的安全政策和程序，确保客人信息的保密性和安全性。

【酒店文职人员HOTEL CLERK】相关文章：

What hotel are you staying at?你住在哪家酒店?05-04

Whats your hotel like? 你的酒店什么样？05-04

Applying for the post of a trade clerk05-04

Checking in at a Hotel住旅馆05-04

Its opposite the hotel在旅馆的对面05-04

英文简历：应聘跨国酒店的文职人员05-04

Hotel English 100 Sentences (1)05-04

Hotel English 100 Sentences (2)05-04

Hotel英语词汇精选05-04