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商务电话交谈礼貌口语
对于加强商业伙伴之间的有效沟通至关重要。无论是业务洽谈、产品推广还是客户服务，通过电话进行交流已成为商务通讯的常见方式，下面是小编给大家分享的商务电话交谈礼貌口语，一起来看看吧。
商务电话交谈礼貌口语 1
1. its nothing important. 没什么重要事。
2. its nothing urgent. thank you, good-bye. 没什么要紧事，谢谢您，再见。
3. ill call her again. 我会再打给她。
4. ill call back later. 我稍后会再打来。
5. please ask miss chen to call me back. 请陈小姐给我回电话。
6. could you tell her to call carol as soon as possible? 能不能请她尽快打电话给卡洛?
7. ask her to call carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
8. can i leave a message? 我可以留言吗?
9. please have her return my call.请她回电话给我。
10. could you ask him to to call me back? 可以请他给我回电话吗?
11. please tell her carol called. 请告诉她卡洛找她。
12. let me call back later again. thank you. 我稍后再打电话来。谢谢你。
13. please tell him to phone 2233-4455. 请他给2233-4455回电话。
下面列举的是议价时可能用到的句子：
how much is this?
how much will that be?
how much are these altogether?
i think this is too expensive.
thats little too much for me. could you make it less for me?
i cant afford it. this is too much.
this is not a reasonable price.
i dont have this much cash on me. will you make it little cheap?
whats the regular price? do i get discount on this?
tell me whats the best price you can do for me?
if i pay you cash， will you give me some discount?
id buy this if you can make it a little less expensive.
id buy it if you reduce the price a little.
may i have a discount on this?
will you give me a discount?
can i have a discount?
would you give me a discount if i buy three of these?
ive come all the way from china; please give me a better price.
商务电话交谈礼貌口语 2
一、直接接通目标人：3句话建立专业第一印象
场景：你知道对方姓名和职位，电话直接接通到本人（比如给客户公司的项目经理John Smith打电话）。
对话示例
你：Hello, this is Lily Wang from ABC Company. May I speak to John Smith, please?
（你好，我是ABC公司的莉莉·王。请问可以找约翰·史密斯先生吗？）
对方：Speaking.
（我就是。）
你：Hi John, nice to finally connect with you! I’m following up on the email I sent yesterday about the upcoming project deadline. Do you have a few minutes to chat now?
（嗨约翰，终于联系上你了！我是来跟进昨天发的关于项目截止日期的邮件。你现在方便聊几分钟吗？）
关键表达
1.身份+目的：“This is [姓名] from [公司]. May I speak to [对方姓名/职位], please?”（自报家门+礼貌请求，避免对方摸不着头脑）
2.确认身份：如果对方没直接说“Speaking”，可以补一句“Is that Mr. Smith speaking?”（确认身份，避免找错人）
3.开场礼貌：用“nice to connect with you”“hope I didn’t catch you at a bad time”替代干巴巴的“Hello”，拉近距离
避坑指南
错误：“I want to talk to John Smith.”（太直接，像下命令，商务场景显粗鲁）
正确：“May I speak to John Smith, please?”（用“May I...please”表礼貌请求）
二、需要转接：4步搞定“中转沟通”不绕路
场景：电话先接通前台/总机，需要转到目标部门或个人（比如找某公司市场部的Sarah Lee）。
对话示例
前台：Good morning, XYZ Corporation. How can I help you?
（早上好，XYZ公司。有什么可以帮您？）
你：Good morning! This is Mike Chen from TechLink Solutions. I’d like to speak to someone in the Marketing Department, specifically Sarah Lee. Could you please transfer me?
（早上好！我是TechLink解决方案的迈克·陈。我想找市场部的萨拉·李。麻烦您帮我转接一下可以吗？）
前台：Certainly. Could you spell Sarah’s last name for me, please?
（当然。可以请您拼写一下萨拉的姓吗？）
你：L-E-E, Lee. And if she’s unavailable, could you transfer me to her colleague in the Marketing team?
（L-E-E，李。如果她不在的话，可以帮我转到市场部的同事那里吗？）
前台：Sure, transferring now.
（好的，正在转接。）
关键表达
1.明确需求：“I’d like to speak to [部门/职位/姓名]. Could you please transfer me?”（清晰说明找谁，方便前台操作）
2.应对疑问：前台可能会问“Who’s calling?”“What’s this regarding?”，提前准备好回答：“This is [姓名] from [公司], regarding [简单事由，如“the合作项目”]”
3.备选方案：“If [目标人] is unavailable, could you transfer me to [备选人/部门]?”（避免转接失败后重新拨打，节省时间）
避坑指南
错误：“Transfer me to Marketing.”（命令式语气，前台可能因信息不全拒绝）
正确：“Could you please transfer me to the Marketing Department?”（用“please”表礼貌，同时说清“部门”而非模糊的“Marketing”）
三、目标人不在场：2种情况的“留话公式”
场景：接通后被告知“目标人不在/正在忙”，需要留言或询问后续联系时间（比如找供应商的'采购经理Tom，助理说他在开会）。
情况1：需要留言（对方会转达）
助理：I’m afraid Tom is in a meeting right now. Can I take a message?
（抱歉，汤姆正在开会。需要我帮您留言吗？）
你：Yes, please. Could you tell him that Emma from Green Supply called? I need to confirm the delivery date for the raw materials—we discussed it last week. My number is 138-XXXX-XXXX, and I’ll be available until 5 PM today.
（好的，麻烦了。请告诉他格林供应链的艾玛打过电话。我需要确认原材料的交货日期——我们上周讨论过的。我的电话是138-XXXX-XXXX，今天下午5点前都方便联系。）
情况2：询问回电时间（自己后续联系）
助理：Tom is out of the office today. He’ll be back tomorrow morning.
（汤姆今天不在办公室，明天上午回来。）
你：Got it, thanks! Could you let me know what time he usually arrives tomorrow? I can call back then.
（好的，谢谢！能告诉我他明天大概几点到吗？我那时再打过来。）
关键表达（留话公式）
核心要素：谁（Who）+ 事由（What）+ 联系方式（How）+ 时间（When）
“Could you tell him [你的姓名+公司] called about [事由]? My number is [电话], and I’ll be available [时间].”
避坑指南
错误：“Tell him I called.”（信息不全，对方可能不知道“谁”“为什么”打电话，无法有效转达）
正确：“Could you tell him [姓名] from [公司] called about [具体事由]? My number is [电话].”（信息完整，方便对方回电时直奔主题）
四、信息不全时：“模糊找人”也能很专业
场景：只知道对方部门或职位，不知道具体姓名（比如想找某公司负责“海外市场合作”的人，但没记住名字）。
对话示例
接电话者：Hello, Sales Department.
（你好，销售部。）
你：Hi there! This is Rachel from Global Trade Inc. I’m looking for someone who handles overseas market partnerships. Could you help me connect with the right person?
（你好！我是环球贸易公司的瑞秋。我想找负责海外市场合作的同事，能帮我转接给相关负责人吗？）
接电话者：Sure, that would be David Brown. Let me transfer you to his extension.
（当然，是大卫·布朗负责。我帮你转到他的分机。）
关键表达
1.描述需求：“I’m looking for someone who handles [具体工作内容，如“client contracts”“product development”].”（用“handles+工作内容”替代“the person in charge of”，更自然）
2.请求帮助：“Could you help me connect with the right person?”“Do you know who I should speak to about [事由]?”（把“找人”变成“求助”，对方更愿意协助）
避坑指南
错误：“Who is in charge of overseas partnerships?”（直接提问“谁负责”，可能让对方觉得你没做功课）
正确：“I’m looking for someone who handles overseas partnerships—could you point me in the right direction?”（用“point me in the right direction”表委婉求助，显得更谦逊）
五、紧急情况：如何“高效催接”又不失礼貌
场景：有紧急事务必须立刻联系目标人（比如项目突发问题，需要马上和客户方负责人沟通）。
对话示例
助理：I’m sorry, Mr. Johnson is currently in a meeting and can’t be disturbed.
（抱歉，约翰逊先生正在开会，不方便打扰。）
你：I understand—this is Lisa from Partner Tech, and it’s regarding an urgent issue with the project we’re working on together. It might affect the delivery timeline. Would it be possible to leave a message for him to call me back as soon as the meeting ends? Or is there an alternative contact method I can use?
（我理解——我是合作科技的莉萨，事情和我们正在合作的项目有关，比较紧急，可能会影响交付时间。方便请他会后立刻回我电话吗？或者有没有其他联系方式可以联系到他？）
关键表达
1.说明紧急性：“It’s regarding an urgent issue with [具体事项]—it might affect [后果，如“the deadline”“client feedback”].”（用具体后果解释“为什么紧急”，而非单纯说“urgent”）
2.提供方案：“Would it be possible to [留言+回电时间]? Or is there an alternative contact method?”（给对方选择，避免让对方觉得被强迫）
避坑指南
错误：“This is urgent! I need to talk to him NOW!”（语气急躁，可能引发反感，反而耽误事）
正确：“I hate to disturb, but this is regarding an urgent issue that might affect [后果]—could you help me get in touch with him as soon as possible?”（先道歉，再解释原因，最后请求帮助，更易被接受）
最后：商务电话找人的3个“黄金原则”
1.礼貌优先：多用“Could you...?”“May I...?”“Please”“Thank you”，即使对方没帮上忙，也说一句“Appreciate your help!”
2.信息清晰：自报家门、说明事由、留下联系方式时，放慢语速，关键信息（如姓名、电话）可以重复一次：“My number is 139-XXXX-XXXX—that’s 1-3-9, then XXXX-XXXX.”
3.灵活应变：如果遇到口音重、信号差的情况，直接说：“I’m sorry, could you speak a little slower? The line is a bit unclear.”（不用不好意思，清晰沟通比硬撑更重要）
商务电话就像一场“无声的见面”，你的语气、表达和细节处理，都会影响对方对你和公司的印象。把这些对话模板存在手机里，下次打电话前扫一眼，你会发现：“找人”这件事，原来可以这么简单又专业。
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