这是小编给大家带来的外贸英语索赔口语对话，欢迎浏览。
G: Mr. Wang, we regret to inform you that the toys you shipped us do not accord with the required specifications in the contract, and we are compelled to lodge a claim against you.
乔治：王先生，我们很遗憾地通知你，你 运送给我们的玩具与合同要求的规格不符，我们不得不同你们提出索 赔。
W: Can you explain to me exactly what the matter is?
王：具体是什么情况，你能给我解释一 下吗?
G: After the arrival of the goods, we are surprised to find that some of them are seriously damaged. This is the certificate by the security department.
乔治：货物到达后，我们惊奇地发现其中 一部分严重受损。这是货物安检部 门的相关证书。
W: Our packing is always very strong,and suitable for long distance transportation. There ought not to have issues.I am in the opinion that this may be caused by careless handling.
王：我们的包装是很结实，而且适合 长途运输的，不应该出现问题。 我觉得可能是由于操作不慎造成 的。
G: No, after the arrival of the goods, I supervise there almost every day. And the certificate also clearly tells that due to the improper packing, the goods are damaged in transit.
乔治：不是的，货物到达后，我几乎天天 都在码头监督。并且这个证书上也 明确说明了由于包装不当，造成了 在运输中货物受损。
W: Well, in view of our long and friendly relationship, I will meet your claim.
王：那好吧，鉴于我们的长期友好关系，我就接受你们的索赔。
G: Thank you for your friendly attitude.
乔治：谢谢你们有这么友好的态度。
W: Then how do you want to solve it? I wish to hear your opinion.
王：那你们想要怎么解决呢?我想听听 你们的意见。
G: I think since you admit it is your fault, you should take full responsibility.
乔治：我觉得既然这是你们的原因引起 的，你们应该负全部的责任。
W: We will try our best to compensate you. We will give you reduction of 5% on price, and send the technical personal to repair the defective goods. How do you think about the suggestion?
王：我们会想办法补偿你们的。我们给 你们降价5%，另外派技术人员把 坏的玩具修理好。你觉得这样怎么 样?
G: That is great. But I do hope you will take care of your packing later.
乔治：这样很好。不过还是希望你们以后 注意产品的包装。
W: Thank you for your warning. We will. We didn't expect this situation, either. There will be no such thing again.
王：谢谢你的提醒，我们会的。出现 这样的情况是我们也没有预料到 的。以后不会出现这样的情况 了。