德国独资斯都时装（上海）有限公司员工英语培训教案24
http://www.ebigear.com/res-1136-7777700031067.html http://www.tolearnenglish.com/exercises/exercise-english-2/exercise-english-52978.php 话题英语making a telephone call Hello, this is Longman Company, can I help you? Yes, I’d like to speak to Mr. Smith please. Who’s speaking please? This is Mr. Bush. Hold the line, please. I’m afraid Mr. Smith is engaged now. I see. Well, could I speak to his secretary please? Just one moment, I’ll put you through. Hello, Mr. Smith’s secretary speaking Oh, hello, this is Mr. Bush, I’m just calling to confirm my appointment with Mr. Smith for this afternoon. Yes, Mr. Smith is expecting you at 3:00. Fine, I’ll be there at 3:00, thank you. Good bye. Good bye. I’d like to speak to Dr. Johnson. Sorry, but he’s not in. May I take a message for you? This is Robert Jordan; would you ask him to call me back please? OK, I’ll tell him. Good morning, Wilson Association. This is Mr. Brown speaking, I’d like to speak to Mr. Thomas please. I’m sorry ,but Mr. Thomas left the office a few minutes ago. That’s bad. I’ve been trying to call him for the last ten minutes but your line has been busy. Will he be back soon? I’m afraid not, he’s gone for the rest of the day. Is there anywhere I can reach him? I don’t believe so. He’s going out of the town on business. May I take a message? I have a business appointment with him for tomorrow morning at 10:00, but I’m afraid I can’t make it. Would you care to make another appointment? Unfortunately, I’m leaving town rather unexpectedly, and I may be gone for several days. I see. I can tell Mr. Thomas that you phoned. Thank you. Bye bye. Hello, is Bob there please? Hold on a second please. I’m sorry, he has gone out. Oh, this is Paul. When will he be back? He will be back at about 7:00. Can I leave a message please? Yes, certainly. Please tell him I’ll call him at the office tomorrow afternoon. Alright, I’ll tell him when he comes back. Introduction A lot of people find it difficult to make phone calls in a foreign language – and thats understandable. You cant see the person you are talking to, their voice might be unclear, and you might find it difficult to find the right words。 Multi-word verbs One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are commonly used in telephone conversations. Most of them are featured in this module（unit）. Hold on means wait – and hang on means wait too. Be careful not to confuse hang on with hang up! Hang up means finish the call by breaking the connection – in other words: put the phone down. Another phrasal verb with the same meaning as hang up is ring off. The opposite of hang up / ring off is ring up – if you ring somebody up, you make a phone call. And if you pick up the phone, (or pick the phone up) you answer a call when the phone rings. Hang on a second... If you are talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through – put through means to connect your call to another telephone. With this verb, the object (you, me, him, her etc.) goes in the middle of the verb: put you through. But if you cant get through to (contact on the phone) the person you want to talk to, you might be able to leave a message asking them to call you back. Call back means to return a phone call – and if you use an object (you, me, him, her etc.), it goes in the middle of the verb: call you back. Level of formality Another thing to think about when talking on the telephone is formality. Its important to use the right level of formality – if you are too formal, people might find it difficult to feel comfortable when they talk to you. On the other hand, if you are too informal, people might think you are rude! Generally speaking, if you are talking to someone in a business context, you should use could, can, may or would when you make a request: Could I speak to Jason Roberts, please? Can I take a message? Would next Wednesday be okay?. You should also use please and thank you or thanks very much whenever you ask for, or receive, help or information. Its important to show politeness by using words like would, could, please, thank you etc. But its also okay to use some of the features of informal/spoken English - short forms, phrasal verbs and words like okay and bye - in other words - everyday English! So phrases like Im off to a conference..., no problem, bye! and hang on a moment and Ill put you through are perfectly acceptable, as long as the overall tone of the conversation is polite. One last tip - its better to ask for help or clarification when youre having a telephone conversation, than to pretend you understand something that you didnt. Its perfectly acceptable to use phrases like Could you repeat that, please? Could you speak a little more slowly, please? and would you mind spelling that for me please? Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say that the lines very bad today if you cant hear very well. And its also a good idea to practise words, phrases and vocabulary before you make the call! http://blog.sina.com.cn/s/blog_5163b6a00100d970.html phone telephone cordless telephone cell phone mobile mobile phone phone box payphone phone card top up card landline phone book the receiver the dial the keypad the key yellow pages receive a phone call The phone rings. to call to call back to phone to make a phone call to pick up the phone to ring to lift the receiver to dial the number to dial a wrong number to hang up hang up the dial to answer to send a text message (to) to text line engaged busy out of order reverse-charge call local call national call international call dialing code number wrong number speed dial enquiries directory enquiries message operator answering machine bridg speaking! Excuse me, whos speaking (calling)? Could you put me through to Lucile? Could I speak (Id like to speak) to Lucile? I cant get through to Luciles office. Where can I reach her? Sorry! Ive got a wrong number. Can I leave a message? Can you hold the line? Hold the line/ Hold on. We were/got cut off. I cant get a signal here. My number is one four two nine six five. Yesterday I wanted to call my friend Jane but I couldnt remember her,however I knew it began with 586 792, so I what I thought could be the right number. Someone answered and said : Hello, James Brown, Can I you ?【德国独资斯都时装上海有限公司员工英语培训教案24】相关文章：
德国独资斯都时装（上海）有限公司员工英语培训教案1803-09
德国独资斯都时装（上海）有限公司员工英语培训教案1703-09
德国独资斯都时装（上海）有限公司员工英语培训教案1603-09
德国独资斯都时装（上海）有限公司员工英语培训教案2603-09
德国独资斯都时装（上海）有限公司员工英语培训教案2503-09
德国独资斯都时装（上海）有限公司员工英语培训教案2203-09
德国独资斯都时装（上海）有限公司员工英语培训教案2103-09