商务英语 客房预订
1.惯用口语句子：
Good morning, Great Wall Hotel Reservation.
早上好，长城饭店预订处，
商务英语 客房预订
。reservation n. 预订
酒店服务员在接电话时，除使用问候语句外，还应主动报出所在酒店名称及部门，以便对方知道打对了电话。
Can I help you?
= May I help you?
我能为您效劳吗?
Do you want to check in?
您要登记入住吗?
check in“登记入住”
We have single rooms, double rooms, suites and deluxe suites.
我们有单人间、双人间、套间和豪华套间。
suite n.套房
deluxe a. 豪华的
When do you need the room ?
您什么时候需要这间房?
When for, sir?
先生，您什么时间入住?
When will you be arriving?
您什么时间到?
When will you arrive?
您什么时候到?
How many nights will you be staying?
= How many nights do you plan to stay?
= For how many nights?
您将住几个晚上?
Would you like to have breakfast in the hotel?
= Will you have breakfast in the hotel?
您在饭店用早餐吗?
Could you give me your name, please?
请告诉我您的名字，好吗?
本句比“What's your name?”更加委婉、礼貌。
I'm sorry. There is no room available right now.
对不起，现在没有空房。
available a. 可获得的，可利用的
The room rate is 80 dollars a night plus service charge.
房价是每天80美元，服务费另加。
rate n. 价格，费率
这里的plus是介词，表达的意思是“加上…”。
There is a 10% discount for group reservations.
对于团体预订，我们提供1O%的折扣。
discount n. 折扣
2.实用对话
Taking a Room Reservation接受客户预订
Operator: Hello. Beijing Hotel.
接线员：您好，这里是北京饭店，
资料共享平台
《商务英语 客房预订》(https://www.unjs.com)。Subscriber: Hello. Do you have any rooms available tomorrow night?
预订者：你好，明天晚上你们还有空房吗?
Operator: Sure. How many rooms do you need?
接线员：有，您需要几个房间?
Subscriber: Just one.
预订者：只需要一个房间。
Operator: What kind of room?
接线员：您要什么样的房间?
Subscriber: I need a room with two double beds.
预订者：我要一间有两张双人床的房间。
Operator: Do you need a suite?
接线员：您需要套房吗?
Subscriber: I don't need a suite. I don't plan to be doing anything except sleeping in the room.
预订者：我不需要套房。我不打算在房间里做什么，只是睡觉。
Operator: Certainly, sir. And how many nights will you be staying?
接线员：当然可以，先生。您要住几个晚上?
Subscriber: I'll need it for six nights. Can you tell me what the check-outo time is?
预订者：我需要住6个晚上。你能告诉我结账退房时间是什么时候吗?
Operator: OK, I just need your name and credit card number to hold the room. Check-out time is usually before 2 pm on your
last day, sir.
接线员：好的。我需要留下您的姓名以及信用卡号码才可以给您订房间。先生，结账时间通常是在您住的最后一天的`下午两点前。
3.详细解说
1.“available”意为“可获得的，可利用的”，修饰名词时，通常放在名词后面，例如：There are plenty of jobs available in the
area.(这个地区有许多可供选择的工作。)
2.客房分类：single(room)(单人间)，double(room)(有一张双人床的双人间)，twin room/twin-bedded room(有两张单人床的双人房，亦称标准间)，suite(有一组房间的套房)。
3.“check-out”源于动词词组“check out”，在饭店英语中意为“结账离开”。
4.“pm”或“p.m.”指中午至午夜的这段时间，与此相对的是“am”或“a.m.”，指午夜至中午的这段时间。
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