外贸索赔英语对话

时间：2024-11-19 13:30:56 志彬学人智库我要投稿

外贸索赔英语对话

　　下面是小编给大家分享的有关外贸索赔英语对话，欢迎阅读。

外贸索赔英语对话

　　提出索赔

　　A:Three boxes of your product didnt coincidewith your sample last time.

　　A:上次你们的货物中有i箱品质规格与样品不符。

　　B: Ive no idea of what is happening. There hasnt been such a thing with us. Maybe the factory sent the wrong boxes.

　　B:这是怎么回事，我们从来没发生过这样的事。也许是工厂方面搞错了。

　　A: Here is what differs from your sample.

　　A:这是与样品不符的东西。

　　B: I got it.l am contacting the factory right now.

　　B:我马上与厂方联系。

　　B: I am sorry and we are responsible for the mistake. we will exchange all merchandises that fall short of our sample.

　　B:这次差错完全是我们的责任。非常抱歉。与样品不符合的货物全部无偿调换。

　　A: We will not get to the bottom since this is the first claim.

　　A:这次是第一次发生索赔，所以我们就不再深究了。

　　B: There wont be such things.

　　B:以后一定不会发生这类事了

　　索赔谈判

　　A:Mr. King.ld like to discuss the indemnity clause with you.

　　A:金先生.我想和你谈谈赔偿条款的问题。

　　B:All right. Whats you opinion?

　　B：好的，你有什么想法?

　　A:You have probably been advised that about 30% of the 200 cases of canned pears were found damaged. Have your people discovered the exact causes?

　　A：你也许已经知道200箱鸭梨罐头中有30%左右严重损坏的情况。请问你们有没有找到确切原因?

　　B：I am sorry to say it was not in route. Here is the certificate issued by the Boston Health Office. And closer inspection revealed that tin cans were evidently broken through careless handling while being loaded onto the ship in Guangdong. As I have said before, the whole business is most unfortunate.

　　B：很抱歉，损坏不是在运输中发生的，这是波士顿卫生检疫局官员签发的证书，至于原因，我们仔细检查发现是锡罐被损坏了。很明显是在广东装船时，因搬运疏忽而造成的。我刚才讲过，整件事实属不幸。

　　A: I have to remind you that our terms are CIF port of Boston. This is a case that occurred after the analysis at the factory. I am sure you will think it fair when we suggest that the total value of the parcel should be reduced by 40% and that you should give us an allowance by way of credit for the amount to be set against our future purchases of canned fruits from you.

　　A:我不得不提醒你，我们的条款是波士顿到，损坏是在工厂抽样化验之后发生的我们建议在这批货从总价中削减 40%，并予以我们补贴，这款项就用于将来向你们订购罐头水果时冲销，我们觉得这样对我们才公平。

　　B: Well. since a certificate issued by your Health Department is available.l think everything will be in order.

　　B:有了你们卫生部签发的证书，我想事情都会解决的。

　　A: I am very glad to hear of your ready agreement. Shall we send you a letter confirming this?

　　A：你这么痛快地同意了，我很高兴。我们将寄信让你们确认好吗?

　　B: Sure.any time.

　　B:当然，随时都可以。

　　外贸索赔英语对话

　　场景一：货物质量问题索赔

　　A（进口商）: Hello. This is [Company Name] A. We have a serious problem regarding the last shipment we received from you.

　　B（出口商）: Hello. What seems to be the issue?

　　A: The quality of the goods is far from what we expected. There are a significant number of defective products among them.

　　B: Im sorry to hear that. Can you be more specific about the defects?

　　A: Well, for example, some of the electronic components are not functioning properly. They dont meet the industry standards we agreed upon.

　　B: Have you had them inspected by a professional third - party?

　　A: Yes, we have. Heres the inspection report. It clearly shows the problems. We believe we are entitled to a compensation.

　　B: I understand your concern. We will look into this matter immediately. If the report is accurate, we will work out a compensation plan for you.

　　场景二：货物短装索赔

　　A（进口商）: Hi, this is A from [Company Name]. We received the goods, but theres a shortage.

　　B（出口商）: Shortage? How could that happen?

　　A: According to our count, there are [X] fewer cartons than stated in the shipping documents.

　　B: Are you sure? Maybe there was some mistake during the unloading process at your end.

　　A: No, we double - checked. Our warehouse staff is very careful. The shortage is real, and it has caused us inconvenience as we have orders to fulfill based on the quantity we were supposed to receive.

　　B: Ill check with our shipping department. If its our fault, well make up for the shortfall.

　　A: We hope you can resolve this quickly. This situation has put us in a difficult position with our customers.

　　场景三：货物延迟交付索赔

　　A（进口商）: Good morning. Im A from [Company Name]. The shipment from you has arrived late, and it has caused us a lot of trouble.

　　B（出口商）: Im sorry for the delay. There were some unforeseen circumstances during the shipping process.

　　A: Your delay has made us miss our production schedule. We had to pay extra to expedite the production process to meet our customers deadlines.

　　B: We understand the inconvenience caused. But there were issues with the shipping carrier and some customs problems.

　　A: Thats not our concern. We had a contract with you specifying the delivery date. We expect compensation for the losses weve incurred due to this delay.

　　B: We will review the situation and calculate the losses based on the contract terms. We will try to come up with a reasonable solution as soon as possible.

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